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Who do you usually end up making your last contact with when making a purchase on the phone, calling about a bill, or renting a car?  It's usually a customer service representative who is helping you complete your transaction or inquiry.

 

National Customer Service Week, held October 6-10 this year, is the ideal time to show appreciation to YOUR employees.  As the last stand for many businesses and institutions, the customer service rep has to solve problems in an instant and make sure your customers are happy.

 

All of the work that your marketing and financial team, manufacturing and technical staff accomplish means nothing if good service is not provided.  Keep these dedicated professionals motivated and rewarded by throwing a special event in their honor such as a party, breakfast or luncheon. Hand out personalized giveaways such as mugs, tote bags and desk accessories to show your appreciation.

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