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Sales Training: 8 Steps to Close Sales Quickly
Sam Manfer
Sam Manfer, Sales Consultants
"Start with the end in mind" as Steven Covey of 7 Habits of Highly Effective People
says. So let's start with booking the order and work towards where the selling
process starts.
1. How to Get the Order?
Get all the powerful people especially the most powerful person to commit to
your offering. This is the person with the ability to say yes and it happens. Don't
be fooled by those who can say no. Anyone can get you eliminated.
a. If it is a business sale, there may be lots of people involved. The ultimate
decision-maker is usually in the executive suite, and listens to associates
and subordinates.
b. If it is a consumer sale (car, house, personal item), determine who has the
power husband, wife? Children can be significant influencers. Emotional
buys happen, but will be returned unless the power and influences are
synchronized.
2. How To Get Powerful People To Commit?
Ask for the commitment. i.e. "Since you're feeling good about what we've just
discussed, can I have your commitment that you will support me/my company.
a. If s/he says "yes", you've won a vote - not the sale unless it's the person
with the power to say yes and it happens.
b. If s/he says "no", ask "How come?" i.e. "Seems like you have some
concerns. Please explain"
3. How Do You Know What S/He Is Feeling?
Ask the magic question "How do you feel about what I've just presented?"
a. If s/he feels good that great go for commitment. See 2 above.
b. If s/he doesn't feel good or shows signs of hesitation/objections, ask
"What's the issue." See 2b above.
4. How Do You Know What To Present To Make Her/Him Feel Good?
Ask questions about what s/he wants/expects. "What would the perfect solution
look like to you?" "What will it take to get your vote?" Stop talking and listen. Then
base your presentation on what s/he has said.
a. Be sure the answer comes from this person. The biggest mistake is to
ask others what someone else wants/expects.
b. If s/he doesn't say the things you think s/he should be concerned about,
expose and entice, i.e. "Are you aware " "Others have used and found
that" Don't push. Sense if there is any interest only. Otherwise let it go.
5. How Do You Get To Ask Questions?
Make it a condition before you do any presentations. i.e. "I know you're expecting
me to tell you about our stuff, but before I do, can I ask you a few questions about
your wants and expectations so I don't bore you with information that is of no
interest to you."
a. Ask questions when alone with her/him. People reveal more one-on-
one. Remember you have to appeal to this person to win his/her vote. It's
not about the company or the other people.
b. If you give the presentation before the interview, you lose. They get to
know all about you and you learn little. Rescue strategy, when you can't
resist the urge to present, is to ask each person the magic, feeling question.
See 3 above
6. Who Are The People To Be Questioning?
All the people who touch or who are impacted by your product, especially those in
high places are the people you should interview. Win each of these people's vote.
Ask to meet their boss so you can ask questions and win his/her vote. The
powerful will make the final decision. Don't argue. It is what it is. Besides, what
would happen if your competition gets to the bosses.
7. When Do You Start Going After All These Administrators, Decision People And
Senior Execs? This is a lot of work.
After you qualify that this is a good company and a good opportunity for you to
pursue. Anything with life is not good for you. Use history to determine the types
of companies/opportunities that have gone well for you and those that haven't.
Seek only those that fit this profile. These are the plumbs and should close at a
70% rate if you do 1 through 6 above. Leave the rhubarbs for your competitors.
They will die slowly while you use the time to find more plumbs.
8.How Do You Find Enough Prospects To Be Choosey?
Have a systematic prospecting program. Fortunately there are many levels and
types of prospecting. Your easiest prospects are those who you currently do
business with. Develop high level relationships, (How? Read my book TAKE ME
TO YOUR LEADER$), and you will get 100% of the business from 100% of your
clients. Your toughest prospects are new account, cold call, greenfield prospects.
a. Prospect for those that fit your profile.
b. The more organized your approach, the better you changes of finding
quality leads that are interested in doing something. Then do 7 through 1
above in that order only.
c. If you don't prospect enough, you won't have enough plumbs and you will
gravitate to the rhubarbs.
See selling is very systematic and can be easy. People make it tough by pushing
product, going after everything, and trying to beat the competition. Best case
these people close 30%. Do the above and you'll soon be closing 70% of the
opportunities you choose to pursue.
And now I invite you to learn more
Bonus Tip: FREE E-Book "Getting Past Gatekeepers and Handling Blockers". Just click this http://www.takemetoyourleaders.com/Antion/Ebookfreesignup1.htm. Sam Manfer makes it easy for any sales person to be effective and feel comfortable connecting with and relationship selling C-Level leaders.
Article submitted Thursday, September 11, 2008
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